LEGAL
Privacy Policy
This Privacy Notice explains how Revenue Factory collects, uses, shares, and protects personal information.
Effective August 25, 2026
Controller: Fenixlabs.co Inc. dba Revenue Factory (“Revenue Factory,” “we,” “us”)
Address: 936 SW 1st Ave. #859, Miami, FL 33130
Contact: success@revenuefactory.com · 786-706-8231
1. Who We Are
Revenue Factory is the operating name of Fenixlabs.co Inc., a Florida corporation. We build, train, certify, onboard, and manage AI Employee teams and provide AI-powered marketing enablement and operating systems for local service businesses.
This Notice applies to:
- visitors to revenuefactory.com and related Revenue Factory websites;
- customers and prospective customers of Revenue Factory services;
- applicants and participants in the Revenue Factory AI Ambassador Program;
- job applicants and other people who interact with Revenue Factory; and
- people who call, text, email, chat with, or otherwise interact with an AI Employee operated for one of our customers.
When Revenue Factory processes an end user’s information for a customer, the customer is the controller or business and Revenue Factory acts as a processor or service provider. See Section 11 and the Revenue Factory Data Processing Agreement.
2. Information We Collect
2.1 Information you provide
- identity and business information, including name, email, phone number, company, job title, and billing address;
- account credentials and authorized-user information;
- payment and transaction information processed through Maverick Payments, NMI, or another disclosed payment provider—we do not store full payment-card numbers;
- sales, support, email, text, and other communications with Revenue Factory;
- business setup information, including services, prices, offers, hours, policies, brand voice, calendars, approved answers, customer lists, rules, human handoffs, software access, and other onboarding inputs;
- selected AI Employee functions, workload limits, limit behavior, usage activity, account changes, credits, transfers, and refunds;
- AI Ambassador application, tax, referral, attribution, commission, and payout information; and
- résumés, work samples, and other application materials if you apply to work with us.
2.2 Information collected through the services
- calls, texts, emails, chats, reviews, appointments, contact records, transcripts, recordings, summaries, actions, and related metadata when a customer activates those functions;
- AI Employee inputs, outputs, performance logs, testing results, human approvals, handoffs, and error reports; and
- usage information needed to calculate workload, connected-provider consumption, and usage charges.
2.3 Information collected automatically
- browser, operating system, IP address, device identifiers, and approximate location;
- pages visited, features used, referring pages, time spent, and similar usage information; and
- cookies and similar technologies described in Section 5.
2.4 Information from third parties
- HighLevel and other platforms used to deliver the services;
- payment providers confirming transactions;
- AI Ambassador and referral systems reporting attribution and earnings;
- customer-selected calendars, CRMs, communications tools, and EHR integrations; and
- public sources used for lawful sales and marketing research.
2.5 Sensitive or regulated information
Specific configurations may involve call recordings, voice biometric information, or limited health-related information. Sections 8 and 9 explain the special rules for those uses. The services are not designed for children, and we do not knowingly collect information from anyone under 18.
3. How We Use Information
We use information to:
- provide, configure, connect, test, onboard, manage, maintain, and improve the services;
- define AI Employee jobs, train business-specific instructions, apply human handoffs, review performance, correct errors, and maintain workload limits;
- provide customer support, education, account management, security, and fraud prevention;
- manage billing, usage charges, refunds, credits, gift transfers, and AI Ambassador commissions;
- market Revenue Factory services where permitted;
- comply with legal duties and respond to valid government or court requests; and
- create aggregated or anonymized information for benchmarking, research, and product improvement.
3.1 Legal bases for processing
Where GDPR or UK-GDPR applies, we rely on contract performance, legitimate interests, consent, and legal obligations, depending on the activity. Consent may be used for prospect marketing, optional advertising cookies, call recording, or biometric processing where required.
5. Cookies and Tracking
Revenue Factory may use essential cookies to operate its websites and optional analytics or advertising tools to understand performance and improve marketing. See the Revenue Factory Cookie Policy for the current technologies and choices. We honor legally required opt-out signals, including Global Privacy Control where applicable.
6. Your Privacy Rights
Subject to applicable law, you may request access, correction, deletion, portability, restriction, or an appeal. You may also ask to opt out of sale or sharing, targeted advertising, or significant automated decisions, and may have the right to limit sensitive-data use and exercise rights without discrimination.
These rights may arise under laws including the CCPA/CPRA, Colorado Privacy Act, Connecticut Data Privacy Act, Florida Digital Bill of Rights, Texas Data Privacy and Security Act, Virginia Consumer Data Protection Act, Utah Consumer Privacy Act, Oregon Consumer Privacy Act, Tennessee Information Protection Act, Iowa Consumer Data Protection Act, Washington My Health My Data Act, Illinois BIPA, Texas CUBI, and other state laws as they take effect.
6.1 How to exercise your rights
Email success@revenuefactory.com with “Privacy Request” in the subject. Link the email address to: success@revenuefactory.com
We may verify your identity and authorized-agent status. We aim to respond within 45 days, subject to lawful extensions. If we deny a request and applicable law provides an appeal right, reply to the denial to appeal.
7. AI and Automated Decision-Making
7.1 How we use AI
- Managed AI Sales Teams support approved one-to-one conversations with a customer’s leads, customers, and promoters.
- Managed AI Marketing Teams support approved one-to-many planning, copy, creative, page, automation, and reporting work.
- AI tools may also support Revenue Factory’s delivery, support, education, and content production.
7.2 What this means for people who interact with an AI Employee
- AI Employee conversations may be recorded, transcribed, summarized, analyzed, and connected to customer systems when the function is enabled.
- AI output is probabilistic and may contain errors. Revenue Factory manages the technology and improvement process, while customers remain responsible for human oversight, business decisions, regulated work, and service delivery.
- Revenue Factory does not use customer materials or end-user conversations to train general-purpose AI models offered to other customers. Underlying providers operate under their own data-use terms.
- The customer chooses which functions to activate, the workload limit, and what happens when that limit is reached.
7.3 Disclosure and significant decisions
An AI Employee will disclose its AI status where required by law. The customer is responsible for any additional disclosure required for its callers, industry, or location. A person may request to opt out of a significant automated decision where applicable law provides that right. Most Revenue Factory AI Employee functions are operational and do not make legal or similarly significant decisions.
8. Voice Recordings and Biometric Information
AI Employee voice functions may involve call recordings and, only in configurations that enable it, voice biometric processing.
- Calls may be recorded for service delivery, quality review, training, troubleshooting, and improvement.
- Voice biometric processing may be used only for a disclosed authentication or fraud-prevention purpose when configured.
- Revenue Factory does not sell voice biometric information.
- Voice biometric information is retained only as long as needed for the disclosed purpose and applicable law.
Illinois BIPA, Texas CUBI, Washington law, and other state laws may require notice, consent, security safeguards, and a retention schedule. Florida and several other states require all-party consent for certain recordings. The customer must give required notices and obtain required consent before recording or biometric processing begins.
9. Healthcare Information and the Designated EHR
A healthcare practice’s designated electronic health record system is the system of record for protected health information. Revenue Factory’s general AI workspace, CRM, AI Employee profiles, and knowledge base are not intended to become a second medical-record system. Customers must not place clinical records, diagnoses, treatment details, or other unnecessary PHI in those general-purpose tools.
A practice may choose to connect its designated EHR to approved AI Employee functions. When enabled, the workflow is configured so the minimum information needed for the approved task is accessed, passed, or recorded through the designated system instead of copied into an unrelated knowledge base. The practice controls the integration and activated functions.
Revenue Factory is not independently a HIPAA Covered Entity. If Revenue Factory or a connected provider will receive, transmit, maintain, or otherwise have access to PHI on behalf of a Covered Entity, the function must not be activated until the required technical safeguards, permissions, provider configuration, and Business Associate Agreement are in place. Without that approved setup, the AI Employee must stay within general practice information and hand the person to an authorized human before collecting or using PHI.
10. Data Retention
We retain personal information only as long as needed for the disclosed purposes and applicable legal duties.
Display the following as an accessible two-column table.
| Category | Typical retention |
|---|---|
| Account information | While active, plus 7 years for tax and audit purposes |
| Billing records | 7 years |
| Support tickets and direct communications | 3 years |
| Voice recordings used for quality review | 12 months unless flagged for a specific review or a customer setting requires a different lawful period |
| Voice biometric information | Only as long as needed for the configured purpose, then deleted as required by law |
| Marketing engagement data | 3 years from the last engagement |
| Cookies | As stated in the Cookie Policy |
11. Processor Disclosure
When Revenue Factory processes end-user data on a customer’s behalf, Revenue Factory acts as a processor or service provider and the customer remains the controller or business. The Revenue Factory Data Processing Agreement governs that processing. End users seeking to exercise rights regarding information controlled by a Revenue Factory customer should contact that customer first.
12. International Data Transfers
Revenue Factory is US-based and stores information in the United States. If information is transferred from another country, we use applicable safeguards such as Standard Contractual Clauses, adequacy decisions, or another lawful mechanism.
13. Security
Revenue Factory uses commercially reasonable safeguards, including access controls, authentication, incident-response procedures, vendor review, and encryption in transit and at rest where supported by the underlying provider. Revenue Factory relies on HighLevel and other providers for platform-level security and does not independently warrant security beyond those providers’ capabilities. No system can guarantee perfect security.
14. Children
The services are not directed to children under 18. If we learn that we collected a child’s information through our website or services, we will delete it as required.
15. Changes to This Notice
Revenue Factory may update this Notice as its services, providers, or legal obligations change. Material changes will be announced at least 30 days in advance by email or website notice when required. Continued use after the effective date constitutes acceptance to the extent permitted by law.
16. Governing Law
This Notice is governed by Florida law. Disputes will be resolved in Miami-Dade County, Florida, subject to the dispute-resolution provisions in the Revenue Factory Terms of Service.
Contact
Email: success@revenuefactory.com · Subject: “Privacy Request”
Link to: success@revenuefactory.com
Phone: 786-706-8231
Link to: tel:+17867068231
Mail: Fenixlabs.co Inc. dba Revenue Factory, 936 SW 1st Ave. #859, Miami, FL 33130