LEGAL
Terms of Service
These Terms govern Revenue Factory websites, products, Managed AI Workforce services, self-guided demonstrations, purchases, and customer accounts.
Effective August 25, 2026
Provider: Fenixlabs.co Inc. dba Revenue Factory (“Revenue Factory,” “we,” “us,” or “our”)
Address: 936 SW 1st Ave. #859, Miami, FL 33130
Contact: success@revenuefactory.com · 786-706-8231
Website: https://revenuefactory.com
1. Acceptance of Terms
By accessing or using any service, product, website, application, demonstration, account, or offering of Revenue Factory (collectively, the “Services”), you (“Customer,” “you,” or “your”) agree to these Terms, the Privacy Policy, Refund Policy, applicable order or checkout page, and any accepted statement of work or service schedule. If you do not agree, you may not use the Services.
If you enter into these Terms for a business or another entity, you represent that you have authority to bind that entity, and “Customer” refers to that entity.
2. Description of Services
Revenue Factory provides AI-powered workforce, marketing enablement, operating systems, implementation, education, and related services for local service businesses. Services may include:
- Managed AI Workforce subscriptions: four-person Managed AI Sales Teams for approved one-to-one conversations and four-person Managed AI Marketing Teams for approved one-to-many work;
- Industry-specific Managed AI Teams: Sales or Marketing Teams with business rules, language, training, and workflows adapted to an approved industry or subindustry;
- AI Marketing OS subscriptions: a HighLevel-based marketing operating environment configured for the Customer;
- AI Marketing Library and workspace products: productized knowledge, templates, Reference Library documents, Customer Engine assets, and related one-time builds or maintenance;
- Productized services: traffic, awareness, campaign, advertising, operating-system, and other defined implementations;
- Gap Filler Services: referrals to payment-processing, business-financing, gift-card, loyalty, or other partners; and
- Consulting and education: Revenue Leak Audits, AI Workforce Blueprint sessions, implementation sprints, courses, challenges, and related offers.
The accepted order, checkout page, subscription plan, or statement of work determines the Customer’s specific Services.
2.1 AI Employee names, profiles, and team structure
AI Employee names, photos, job titles, profiles, interviews, skills, and work histories help Customers understand the software role each AI Employee is configured to perform. AI Employees are not human beings and do not become the Customer’s legal employees, independent contractors, or agents.
Unless an accepted order expressly states otherwise, a Managed AI Team includes four defined AI Employee roles and is purchased as a complete team. Individual profiles are not separate à-la-carte offers. A Customer may choose which included functions to activate, but turning off a function does not reduce the team subscription price unless the order says otherwise.
3. Platform and Third-Party Services
3.1 HighLevel architecture
Revenue Factory builds and delivers many Services on the HighLevel platform operated by HighLevel Inc. and its affiliates. Managed AI Employees, customer accounts, communications, automation, AI Marketing OS, and many productized services may be deployed inside the Customer’s HighLevel sub-account.
The Customer’s use of the underlying platform is also governed by HighLevel’s then-current Terms of Service, Privacy Policy, and applicable platform agreements. To the extent a Customer or end user accesses Lead Connector functionality, HighLevel’s Lead Connector End User License Agreement applies directly to that component.
3.2 Other providers
Services may use model providers configured through HighLevel, El Toro, Extendly, DATAONE Merchant Services, Maverick Payments, NMI, Cloudflare, communications carriers, customer-selected calendars, CRMs, EHR providers, and other vendors disclosed in the Privacy Policy or accepted order. Those providers may have their own prices, limits, terms, privacy practices, and eligibility requirements.
Revenue Factory does not control or independently warrant a third party’s availability, security, policy, account decision, price change, or performance. Revenue Factory will use commercially reasonable efforts to manage supported connections included in the purchased Service.
4. Eligibility
The Services are intended for businesses and authorized business users age 18 or older. They are not designed for consumers, minors, or use in a jurisdiction where the selected automated or AI-powered function is prohibited.
5. Customer Accounts and Access
Account information. Customer must provide accurate information and keep credentials confidential. Customer is responsible for activity under its account.
Authorized users. Customer may authorize employees, contractors, or representatives and remains responsible for their acts and omissions.
Suspension. Revenue Factory may suspend or limit access for overdue payments, material breach, unsafe or unlawful instructions, misuse, security risk, missing required access, or legal and regulatory risk.
6. Fees, Billing, Usage, and Refunds
6.1 Prices and payment authorization
Customer agrees to pay the amounts shown in the accepted order, checkout page, statement of work, or subscription plan. Customer authorizes Revenue Factory and its payment providers to charge the payment method on file for valid subscription fees, usage charges, taxes, and other accepted amounts. Revenue Factory may suspend Services after a failed payment.
6.2 Managed AI Team commitments
Unless the accepted order says otherwise, every Managed AI Team purchase is a three-month commitment. Current Founders Circle pricing is $297 per month per managed AI team, with a three-month commitment billed as three monthly charges of $297. Setup is $0. Usage is billed separately. Displayed Standard list value is $1,500 per three-month term, equal to $500 per month; that figure is list / value framing, not the current purchase price. The accepted order controls the actual price and promotion.
6.4 Usage-based charges and workload limits
The subscription pays Revenue Factory to provide and manage the AI Employee team. Usage is charged separately for work performed and connected-provider resources consumed, including applicable calls, phone minutes, messages, email, AI processing, and other disclosed units. Current rates are displayed before activation or in the customer account.
During onboarding, Customer chooses a monthly workload or spend limit and selects what should happen when the limit is reached. Depending on the available choice, work may stop, continue with a notice, or follow another disclosed rule. If work stops, the Customer may miss or delay opportunities and may raise the limit for future work.
6.5 Other Services, taxes, and price changes
Billing for other subscriptions, one-time projects, information products, consulting, and partner services follows the accepted order. Fees exclude applicable sales, use, VAT, GST, and similar taxes. Revenue Factory may change future prices with at least 30 days’ notice to affected subscription Customers.
6.6 Refunds, credits, and gift transfers
Refunds are governed by the Revenue Factory Refund Policy. A qualifying payment is eligible for a full refund when requested within 24 hours after it is made. After 24 hours, eligible subscription purchase value may be used as credit toward a future Revenue Factory offer or transferred to another person or business as a gift. Valid usage already consumed is not refundable.
7. Customer Responsibilities
Customer Materials. Customer is responsible for the accuracy, legality, and rights to use any content, data, prompts, audience information, brand assets, customer lists, business rules, or other material provided to Revenue Factory.
Legal compliance. Customer is responsible for its compliance with consumer-protection, privacy, telemarketing, TCPA and state mini-TCPA, CAN-SPAM, AI disclosure, biometric, call-recording, industry, licensing, healthcare, insurance, real-estate, and other laws that apply to its business, audience, and activated functions.
Recording consent. Customer must give required call-recording and AI notices and obtain consent where required. Florida is an all-party consent state for many recordings. Revenue Factory may provide suggested language but does not assume Customer’s legal duties.
7.1 AI Employee management and human accountability
Customer must:
- provide complete, accurate, current services, prices, offers, hours, policies, brand voice, rules, calendars, access, and handoff instructions;
- review and approve the employee job, business-specific setup, claims, offers, rules, and quality controls before activation;
- name responsible human coworkers who approve or take over work requiring judgment, professional advice, sensitive decisions, regulated claims, emergencies, or service delivery;
- review performance information and promptly report wrong answers, incorrect bookings, broken connections, complaints, regulatory inquiries, or changed business information; and
- remain responsible for its products, services, professional work, customer experience, business decisions, and results.
7.2 Healthcare information
A healthcare Customer must keep PHI in its designated electronic health record system. Revenue Factory’s general AI workspace, CRM, and knowledge base must not become a second medical-record system. A Customer may add an approved EHR integration, but a function that gives Revenue Factory or a connected provider access to PHI must not be activated until required technical safeguards, permissions, provider configuration, and a Business Associate Agreement are in place. Without that setup, the AI Employee must stay within general practice information and hand the person to an authorized human before collecting or using PHI.
7.3 Acceptable use
Customer must comply with the Revenue Factory Acceptable Use Policy. Customer may not use the Services to break the law; deceive, harass, discriminate against, or harm people; send unlawful calls, texts, email, or spam; use unlawfully obtained lists; bypass workload or security controls; upload malware; infringe rights; or create regulated or high-risk outcomes without required safeguards and human review.
8. Revenue Factory Responsibilities and Service Levels
Reasonable efforts. Revenue Factory will use commercially reasonable efforts to deliver the Services described in the accepted order.
Managed AI Workforce. Revenue Factory defines AI Employee jobs, validates methods, completes pre-offer testing, configures the Customer’s business information, connects approved tools, establishes human handoffs, reviews performance, corrects problems, and improves instructions within the purchased scope.
Three-day start target. A statement that a Managed AI Team can start working in three days or less is a service target, not a guarantee. The period begins only after Revenue Factory receives complete and accurate business information, working access, required approvals, and payment. Customer delays, third-party outages, compliance reviews, custom requests, or missing information may delay launch.
No outcome guarantee. Revenue Factory provides infrastructure, configuration, managed AI Employees, operating systems, and an improvement process. Revenue Factory does not promise specific leads, calls, appointments, reviews, customers, revenue, ROAS, profit, EBITDA, cost savings, hours saved, or business valuation.
Updates and availability. Revenue Factory may update Services, playbooks, configurations, or underlying providers. Material changes will receive reasonable notice. Availability depends on third-party providers, primarily HighLevel, and Revenue Factory does not independently warrant uptime beyond those providers’ service levels.
9. Intellectual Property
Revenue Factory property. Revenue Factory retains all rights in its methodologies, frameworks, playbooks, prompts, Reference Library structures, AI Employee architectures, profiles, certification standards, training materials, templates, software configurations, documentation, and improvements, including the AI Workforce Blueprint, Revenue Leak Audit, Execution OS, Enablement OS, Governance architecture, ESADD Method, dashboard-driven design discipline, and Fletcher Method–based Customer Engine.
Customer license. Subject to these Terms and payment, Revenue Factory grants Customer a limited, nonexclusive, nontransferable, revocable license to use subscription Services and deliverables for Customer’s internal business purposes during the paid term.
Customer Materials. Customer retains ownership of Customer Materials and grants Revenue Factory a worldwide, nonexclusive, royalty-free license to process them only as needed to provide, secure, support, and improve the purchased Service.
Permanent deliverables. When an accepted order identifies a one-time AI Marketing Library, workspace, or other deliverable as Customer-owned, Customer owns the completed files after full payment and may continue using them after the Revenue Factory relationship ends.
No general model training. Revenue Factory does not use Customer Materials or end-user conversations to train general-purpose AI models offered to other customers. Underlying providers operate under their own data-use terms.
Feedback. Customer grants Revenue Factory a perpetual, royalty-free right to use suggestions and feedback without identifying Customer or disclosing Customer Confidential Information.
10. Confidentiality
Each party will protect the other party’s nonpublic information with at least reasonable care and use it only for the relationship. These duties survive for three years after disclosure; duties covering trade secrets survive for as long as the information remains a trade secret.
11. Privacy and Data Processing
The Revenue Factory Privacy Policy explains how personal information is handled. When Revenue Factory processes personal information for Customer, the Revenue Factory Data Processing Agreement applies.
12. Disclaimers
Services as-is. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” REVENUE FACTORY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
AI limitations. AI output is probabilistic and can be incomplete, inaccurate, offensive, out of date, or unexpected. An AI Employee may misunderstand a person, provide a wrong answer, fail to complete an action, repeat a response, or create a record that needs correction. Revenue Factory manages the technology to reduce these problems but does not promise perfect accuracy, uninterrupted availability, or error-free work.
No professional advice. The Services do not provide legal, tax, accounting, medical, clinical, or other professional advice. Customer must use qualified professionals and responsible human judgment.
Demonstrations and estimates. Examples, profiles, interviews, calculators, forecasts, missed-opportunity estimates, and customer stories are educational and do not guarantee future results.
13. Limitation of Liability
Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVENUE FACTORY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE FEES PAID BY CUSTOMER TO REVENUE FACTORY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (ii) $1,000.
Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVENUE FACTORY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
Carve-outs. These limits do not apply to Customer payment obligations, confidentiality breaches, indemnification obligations, gross negligence, willful misconduct, fraud, or liability that cannot legally be excluded.
14. Indemnification
By Customer. Customer will defend, indemnify, and hold harmless Revenue Factory and its affiliates, officers, directors, employees, and agents from third-party claims arising from Customer Materials; Customer’s unlawful or prohibited use; Customer’s products, services, marketing, professional work, or business operations; or Customer’s failure to give required recording, AI, privacy, marketing, biometric, or healthcare notices and obtain required consent.
By Revenue Factory. Revenue Factory will defend Customer against a third-party claim that a Service, as provided by Revenue Factory and properly used, infringes a US patent, copyright, or trademark, and will pay finally awarded damages and costs. This does not cover claims caused by Customer Materials, unauthorized modifications, combinations with outside products, or misuse.
Procedure. The indemnified party must give prompt notice and reasonable cooperation. The indemnifying party controls the defense and settlement.
15. Term and Termination
These Terms continue while Customer uses a Service or owes an obligation to Revenue Factory. Either party may terminate a subscription effective at the end of its current committed term by giving notice through the method in the order or by emailing success@revenuefactory.com.
Either party may terminate for a material breach not cured within 15 days after notice, or sooner where the breach reasonably requires. At termination, access ends at the close of the paid or committed term unless earlier suspension or termination is permitted. Customer keeps fully paid permanent deliverables and remains responsible for accrued fees and remaining payments in a current commitment.
Sections that should reasonably survive—including intellectual property, confidentiality, data processing, disclaimers, liability, indemnification, disputes, notices, and payment obligations—survive termination.
16. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Miami-Dade County, Florida, except for disputes required to be arbitrated under Section 17.
17. Dispute Resolution
Good-faith negotiation. Before formal proceedings, the parties will attempt in good faith to resolve a dispute through direct negotiation between authorized representatives for at least 30 days.
Binding arbitration. If negotiation fails, the dispute will be resolved by binding arbitration administered by the American Arbitration Association under its commercial rules and seated in Miami-Dade County, Florida. Each party bears its own costs except as awarded by the arbitrator. Class-action proceedings are waived to the extent permitted by law.
18. Notices
Notices to Revenue Factory must be sent to success@revenuefactory.com or Fenixlabs.co Inc. dba Revenue Factory, 936 SW 1st Ave. #859, Miami, FL 33130. Notices to Customer will be sent to the email address on file. Email notice is effective when sent; postal notice is effective three business days after mailing.
19. Modifications
Revenue Factory may update these Terms by publishing a new version and effective date. Subscription Customers will receive at least 30 days’ notice of a material change when required. Continued use after the effective date constitutes acceptance to the extent permitted by law.
20. Miscellaneous
Entire agreement. These Terms, the accepted order or statement of work, Acceptable Use Policy, Privacy Policy, Refund Policy, Data Processing Agreement, and incorporated policies form the complete agreement and replace prior agreements about the same Service.
Order of precedence. If documents conflict, the order is: (i) signed order or statement of work, (ii) Data Processing Agreement, (iii) these Terms, (iv) Acceptable Use Policy, (v) Privacy Policy, (vi) Refund Policy, and (vii) other incorporated Revenue Factory policies.
Assignment. Customer may not assign these Terms without Revenue Factory’s written consent. Revenue Factory may assign these Terms as part of financing, reorganization, merger, acquisition, or asset sale.
Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, fiduciary, or agency relationship.
Force majeure. Neither party is liable for delay caused by events beyond reasonable control, including natural disasters, war, terrorism, epidemics, government action, labor disruption, carrier failure, or third-party platform outage.
Severability; no waiver. If a provision is unenforceable, the rest remains effective. A failure to enforce a provision is not a waiver.
21. AI Ambassador Program
Approved AI Ambassadors may earn a 20% recurring commission for the life of each qualified customer account they refer. The AI Ambassador Program Terms accepted during enrollment govern eligibility, attribution, payout timing, refunds, chargebacks, self-referrals, marketing conduct, taxes, and termination. A refunded, reversed, fraudulent, or unpaid customer payment does not earn a commission.
Contact
Email: success@revenuefactory.com
Phone: 786-706-8231
Mail: Fenixlabs.co Inc. dba Revenue Factory, 936 SW 1st Ave. #859, Miami, FL 33130