These Terms & Conditions (“Agreement”) govern the use of Revenue Factory™ subscription services (“Services”) by FenixLabs.co Inc. d/b/a Revenue Factory (“Provider,” “we,” “us,” or “our”) and any subscribing customer (“Client,” “you,” or “your”).

By signing a proposal, clicking “I agree,” paying an invoice, or using the Services, you accept and agree to this Agreement.

1. Definitions

• 1.1 Packages: The subscription plans shown in the Pricing Table: Systematic, Automatic, Programmatic (“Packages”).

• 1.2 9-R Activities: Responsiveness, Remarketing, Ratings, Relevance, Resell, Reviews, Reach, Remittance, Referrals.

• 1.3 Buyer Interactions: Any automated email, SMS, voicemail drop, chat, payment reminder, review or referral request—sent by a live workflow.

• 1.4 Engagement Percentage: The percent of active contacts in your CRM that receive at least one Buyer Interaction each month.

• 1.5 Points/Tickets: Support credits you can redeem for listed tasks in the Support Menu.

• 1.6 Talk Time: The live calls/meetings included per Package.

• 1.7 Up-or-Out Policy: The performance-based continuation rule in section 6.

• 1.8 Sprint Offer: A one-time, 90-day Done-With-You program based on the 16-step framework; includes limited support and coach check-ins.

2. Scope of Services

• (a) Provider will help configure, monitor, and optimize marketing automation workflows in the Go High Level ("GHL") platform or equivalent, as set by your selected Package or Sprint.

• (b) Deliverables are only what’s listed in your Package, the 16-Step Transformation Blueprint, or the Support Menu (tasks listed for each plan and add-on). Anything else is out of scope.

• (c) Provider is a reseller of GHL. Platform access is sub-licensed to you for your active subscription; your use is also subject to GHL’s terms and policies.

• (d) Revenue Factory mainly provides a coaching and enablement service model. Active participation, regular check-ins, and completing prescribed actions by the Client are required for ongoing access to full support.

3. Customer Obligations

• (a) Furnish true, complete contact data, branding assets, DNS access, payment info, and any other material needed to deliver Services.

• (b) Appoint an internal “Champion”—someone to attend calls and execute required tasks (like replying to missed texts, facilitating reviews, etc.).

• (c) Maintain messaging compliance (opt-ins, CAN-SPAM, SMS carrier registration, TCPA). Provider is not liable for messages blocked, undelivered, or penalized for non-compliance.

4. Performance Standards

Provider will deliver monthly scorecards. You must give needed access and approvals to support these standards. Failure to meet minimums triggers §6.

5. Team Fulfillment & Support Menu

• 5.1 Included Team Work:
  Team fulfills only what’s listed for your Package (automation monitoring, monthly reports, campaign QA, user onboarding if included).

• 5.2 Points/Tickets System:

  • Systematic: 8 pts/mo - Automatic: 16 pts/mo - Programmatic: 32 pts/mo
    Each task in the Support Menu uses points as pre-listed. Extra points can be purchased. Unused points roll over 60 days, then expire.

  • Sprint/DIY Offers: Points or support limits are “as stated” in your onboarding; most Sprint plans include only preset group calls/coach support.

• 5.3 Bug Fixes:
  Fixes to in-scope, existing workflows don’t use points.

6. Up-or-Out Performance Policy

• 6.1 Review Window:
  Every 90 days (starting from signup), we review your plan metrics (§4).

• 6.2 Remediation:
  If your business falls short on engagement, workflow, or interaction minimums, you must enroll in a paid Strategy Intensive or move down to a plan matching actual usage.

• 6.3 Termination:
  If you do not remediate within 30 days, Provider may cancel your subscription with 5 days’ written notice.

7. Talk-Time Limits

No talk time rolls over. Sprint/DIY includes only what is written in your proposal.

Systematic Plan

Included Talk Time: 30 min/month

Overage Rate: $150/hr (15-min blocks)

Automatic Plan

Included Talk Time: 60 min/month

Overage Rate: $150/hr (15-min blocks)

Programmatic Plan

Included Talk Time: 120 min/month

Overage Rate: $125/hr (pre-paid bundles)

8. Admin Add-Ons

GHL Admin Lite, Standard, and Plus are sold separately. Tasks listed in those add-ons are outside package point usage unless your onboarding says otherwise.

9. Fees & Payment

• (a) Subscription and Sprint fees are billed in advance, due net 7.

• (b) Platform costs (like SMS/voice fees) are billed in arrears.

• (c) Late payments accrue at 1.5% per month. Accounts 10 days past due may have Services paused.

10. Term & Renewal

Initial subscription is month-to-month, unless your proposal says otherwise. Auto-renews monthly until canceled per §11.

11. Termination

Either party may terminate with 30 days’ written notice. No refunds for partial periods. “Up-or-Out” removals per §6 supersede other rights.

12. Intellectual Property

All workflows, templates, and documentation provided by Provider remain Provider’s intellectual property (IP). Client gets a non-exclusive, non-transferable license for use only during an active subscription or Sprint.

13. Confidentiality & Data Protection

Both parties agree to keep each other’s Confidential Information secret and abide by privacy laws (GDPR, CCPA, etc.). Details are in our Privacy Policy.

14. Disclaimers

Services are “as is.” No guarantee of specific revenue or business results. Client is responsible for industry compliance and review of AI-generated content.

15. Limitation of Liability

Provider’s liability is capped at the total fees paid by Client in the prior three (3) months. No indirect, incidental, or consequential damages.

16. Indemnification

Client will indemnify Provider for any claim arising from Client data, content, or violation of messaging laws.

17. Service Levels

Critical support tickets: 1 business day response, 3 business days resolution (excludes third-party outages).

18. Modifications

We may revise these Terms with 30 days’ notice. Continuing to use the Services means you agree to updated terms.

19. Governing Law & Dispute Resolution

This Agreement is under Arizona law. Disputes are resolved by binding arbitration in Phoenix, AZ (AAA Commercial Rules). Each party handles its own costs.

20. Miscellaneous

No waiver is valid unless written. You cannot assign this Agreement without written consent (other than to affiliates or in a merger/sale). If any part is unenforceable, the rest stays effective.

By subscribing to Revenue Factory Services, you agree that you have read, understand, and accept these Terms & Conditions.